Delivery Guarantee

We guarantee delivery of every order to the destinations we ship to, or a refund of the amount paid, provided the conditions in this Policy are met.

All orders ship through our partner carriers.

Once your order ships, a tracking number is sent to the email address you provided at checkout within five business days, so you can follow your delivery through the carrier's official channels.

If a package is lost in transit, the loss must be formally documented by the carrier through official tracking records, statements, reference numbers or equivalent documentation. Where necessary, you may be asked to contact the carrier directly to obtain a formal statement so the case can be investigated.

Security

Our site is fully secure.

Payments are processed by Shopify Payments, which protects all customer information.

Credit card payments go through fraud screening. Confirmation can take 1 to 3 business days, depending on the rules of the processor and the card networks.

Delivery Times

Because our products are imported and made in limited quantities, estimated delivery takes 5 to 20 business days from the date of shipment. Times may vary due to logistics, customs and other operational procedures.

Delivery times are estimates and are subject to factors outside our control, including but not limited to: acts of God or force majeure, strikes, work stoppages, inspections, customs holds, audits, carrier delays, severe weather, government restrictions and other unforeseeable or unavoidable events.

Every order includes a tracking link so you can follow your delivery through the carrier's official channels until it arrives.

Receiving Your Order

You are responsible for being present, or for arranging for someone authorized to receive the order at the address given at checkout.

Receipt of the product is required before any return, exchange or refund request can be opened under this policy.

If delivery is refused without cause, or if the carrier makes repeated delivery attempts with no one available to receive the package, the order may be returned to sender. In that case, any refund will be partial, with outbound and return shipping costs deducted.

Payments and fraud awareness

HALO never sends additional charges for shipping, carrier fees or package release. Payment is made once, at checkout on our site. After you complete your order, you will not receive any request for additional payment by email, text message or any other channel.

Please be aware of scams. If you receive a message requesting payment of shipping, taxes or fees on behalf of HALO, disregard it and do not make any payment. When in doubt, contact us at contact@halodevice.co before taking any action.