To request a return and refund, email us at contact@halodevice.co within 7 calendar days of delivery, including your order number, the item you want to return and the reason for your request.
We will reply with instructions within two business days. To be accepted, the product must be returned in its original packaging with no signs of use. Returns that do not meet these conditions will not be accepted.
Please note: requests made more than 7 days after delivery are no longer eligible for a return.
We cover the cost of shipping.
To cancel your order, contact us within 24 hours of payment.
To qualify for a return, the product must meet the following conditions:
- The product must show no signs of use
- All original packaging must be included
- The product must be packed securely to prevent damage in transit
- Products damaged or altered by the customer are not eligible for return
Refunds
Every refund is confirmed with proof of reimbursement, and the customer receives a copy.
For purchases made by credit card, the refund is issued back to the same card.
